Refund policy

No Returns Policy

We do not accept returns on any products purchased from our store. All sales are final. Please carefully review your order, including product descriptions, specifications, and images, before completing your purchase.

 

Refunds for Faulty Products

While we do not accept returns, we stand behind the quality of our products. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may offer a refund under the following conditions:

Eligibility for Faulty Product Refunds

  • The product must be genuinely faulty, damaged during shipping, or defective upon arrival
  • You must contact us within 14 days of receiving your order
  • You must provide clear photographic evidence of the fault or damage
  • The product must not have been damaged due to misuse, normal wear and tear, or accidents

Refund Process

  1. Contact Us: Email us at [orders@musedesigns.shop] with your order number, description of the fault, and photos of the damaged item
  2. Review: We will review your claim within 2-3 business days
  3. Approval: If approved, we will process your refund within 10 business days
  4. Refund Amount: Refunds will be issued for the product cost only - shipping fees are not refundable

Important Notes

  • Refunds will be processed using the same payment method used for the original purchase
  • You may be required to return the faulty item at our expense (if requested)
  • Refunds are issued at our sole discretion after reviewing the evidence provided
  • This policy does not affect your statutory rights under consumer protection laws

 

Contact Information

For any questions about this policy or to report a faulty product, please contact us:

 

Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.

This policy applies to all purchases made through our store. By making a purchase, you acknowledge that you have read, understood, and agree to this Returns and Refunds Policy.